BillShark Complaints

BillShark Complaint: The worst service I’ve ever used or seen– ever!!! All of my bills except one were rejected– no help. The one that wasn’t, I received a 1 time off $15. Sine then, I’ve been bombarded with emails/ phone calls!! DOZENS & DOZENS OF THEM!! I’ve asked, tried to get them to stop– what do they do this morning? Email me.
For those of you considering this & value your privacy, believe me, not worth $15– it doesn’t stop. This review site doesn’t allow no stars.

BillShark Complaint:  I signed-up for an evaluation of BillShark many months ago. After demo’ing the service I decided it wasn’t for me and I opted out. Billshark has been pursuant since that time. Emails, phone calls, and etc. about my account and attempts to collect for services I do not utilize. A few months ago I… reached out to them to clear things up, and they deleted/cleared my account. This week, we received new notices from bill collection agents – two separate bill collectors, contacting me as well as my wife. At what point does this become harassment?

BillShark Complaint:  Bill Shark deducted $98.30 from my checking account without providing the promised services. I have reached out to them numerous time with proof showing they have not provided services. They failed to provide me with a resolution after I provided them more than adequate time to do the right thing. I… have also filed an official complaint with ***** bank.

BillShark Complaint:  In November, I signed up for their service and I then received a voicemail saying they had success negotiated savings on my combined **** bill. I was immediately sent a bill for $480. After a few weeks, **** charged me for 3 whole months worth of service in a six week period. All three of those…charges were for the same amount my bill was before Billshark got involved. I spent an hour on the phone with **** and eventually found out they my bill date was changed and nothing else. I regularly received billing emails from Billshark requesting payment. I corrected the billing date problem that Billshark created. I emailed Billshark and told them they had not done me a service and I was not paying them. I told them they did not have permission to contact **** on my behalf. A few days later, I received another message from Billshark saying they had contacted **** again and had negotiated a decrease in my monthly bill. I again emailed Billshark and told them I had forbidden them from contacting **** on my behalf, my bill was unchanged and I wanted no further contact from them. Yesterday, I received a notice from a collection agency attempting to collect $480 for services rendered by Billshark. Billshark has done nothing to help me and has only cost me money, not saved me any.

Charged by this fake business for a service they did not provide. They charged me money for saving me money supposedly, but I saved absolutely nothing and they stuck me with a bill. So Scam Alert. Customer service is a joke. Took 30 minutes online in their chat to FINALLY get them to give me a… phone number I could call to speak with someone knowledgeable about their business. I then called and the representative played dumb and/or confused. I stated I did not want to be charged for not getting what they promised. They would not state that I was not getting charged, just kept replying: Do you want to cancel your membership? Would not give me a straight answer. They kept misleading me into thinking they understood and that canceling would resolve the issue, but it did not.

BillShark Complaint: I was not thrilled with BillShark for several reasons.

I will give the good first. Good:
– Saved me $5 a month on my phone bill
– Got me better services through AT&T

Bad:
– Initially, my shark states I had a savings of $75 a month for a total of $1,800 over two years,( and that my invoice would be $720. This was staggering because they do not really advertise the fact that you owe them the $720 within a week of service.
– Upon review, the Shark that did my billing did the math wrong, and in actuality I was only saving $45 a month for a total of $1,080 over two years. I contacted the Shark and she was very apologetic, revised my invoice to the new amount of $432, and offered me an extra 20% off my invoice amount. Now I’m down to $346.
– After receiving my AT&T bill, I found that my new amount being paid was virtually the same as what I was paying previously. Upon inspecting my bills I realized that my shark failed to account for the “4th line free” promotion I was receiving on my previous plan. In actuality I was only saving $5 a month for a total of $120 over two years.
– I emailed my shark, no response. I called my shark, no response. I emailed customer service and finally got a delayed response. In the time it took to get a hold of them, I was charged automatically the full $346.
– My shark finally emailed me the next day stating she opened a ticket. I finally got a reply the next day saying “you are correct, we did not account for the free line you were receiving. We have adjusted your invoice to reflect you having a monthly savings of $15”
– Awesome! Wait. That math STILL doesnt make sense. After sending them another copy of my AT&T bill, they realized, again, they had not added my bill correctly and admitted to only have saved $5 a month, and refunded my money except for the $48ish I owed them for my 2 year savings.

TL;DR – If I had not paid attention to what BillShark was doing, I would have paid them $720. Which is $500 more than they even saved me in the first place and $680 more than what I actually owed them. The vast amount of time I had to take reviewing my bills, contacting my shark and customer service FAR exceeded the effort I would have put in to just calling AT&T myself and negotiating with them. Absolutely regret signing up for BillShark, I have already talked 2 friends OUT of signing up.